Right of withdrawal / cancellation policy

Consumers according to the Consumer Protection Act have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier has taken possession of the goods.

In order to exercise the right of withdrawal, the customer must inform us of the decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). The customer can use the attached model withdrawal form for this purpose, but this is not mandatory. The consumer can also electronically fill in and submit the model withdrawal form or other clear declaration on our website. If the customer makes use of this option, a confirmation of receipt of such revocation will be sent to him immediately (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation (according to revocation instructions)

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen day period. You will bear the direct costs of returning the goods. They only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

Sample withdrawal form